In compliance with the California Online Privacy Protection Act, we provide the following details.
Personal information is requested when a user places an order, downloads our software, requests customer support or joins our affiliates program. Any other use of this website can occur anonymously. The only personal information we collect is that which is given voluntarily, and may include any of the following: personal name, organization name, billing address, shipping address, telephone number, fax number, email address, website URL, PayPal email address and credit card data (number, expiration date and security code).
We use Google Analytics, which reports to us how users are interacting with this website. To provide these statistics, Google collects non-personal information such as a user's browser name, type of computer, internet connection, etc. We see these data in aggregate form only, disassociated from any particular user.
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How we use information
Dragonfly Software may use the collected information for the following purposes:
- Customer service
Information provided by users helps us to identify our customers and to respond to customer service requests efficiently.
- Order processing
The information provided when placing an order is necessary to facilitate the completion of that order.
- Email messages
We may use a user's email address to send updates pertaining to that user's order. The email address may also be used to respond to a user's inquiries. In rare cases (perhaps once a year) we may broadcast a message to every address on our mailing list, and that message might include company news, updates, related product or service information, etc. We include unsubscribe instructions within each such message so that users may discontinue future email broadcasts if they so choose.
How we protect your information
We adopt suitable data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of our users' personal information. Sensitive and private data going to and from our website takes place over a SSL secured communication channel and is encrypted and protected with digital signatures. Credit card data are either not stored on our servers or are highly encrypted to protect against theft.
Sharing your personal information
We hold every user's personal identification information in strict confidence. The only outside entity that ever receives personal information is our payment processor, which necessarily must have enough information to charge a credit card.
Third party websites
This website may contain links to websites run by our partners, suppliers, advertisers, sponsors, licensors or other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from this website. That said, we seek to protect the integrity of our website and therefore welcome any feedback about websites to which we provide links.
Your acceptance of these terms
This document was last updated on October 19, 2013.