Frequently Asked Questions (FAQs)
Our support staff is here to answer your questions about Glass Eye 2000. Before you send us a question, have a look for it on the list below. Click any question to read the answer.
- What are the differences between the different editions of Glass Eye 2000?
- What computer do I need to run Glass Eye 2000?
- Do you have a Mac or a Linux version of Glass Eye 2000?
- What is the total cost, including tax and shipping? Can I see the cost in my currency?
- If I buy Glass Eye 2000 now, can I later upgrade to a higher feature level? What will this cost?
- How long will take for my order to arrive? Can I get a tracking number?
- Do you have a distributor in my area? Can I be a distributor?
- I am having problems downloading the trial version from your website. What can I do?
- I upgraded to Windows 11 (or made a major system change) and now I'm getting a licensing error. What should I do?
- I have installed Glass Eye 2000 on my new computer, but it's not working the same as it did on my old computer. How can I get it to work the way I'm used to?
- How do I get the Enterprise Edition to run on Windows 10 and 11?
- Are there any limitations when using Windows 8, 10 or 11?
- I'm getting the message "There was a problem sending the command to the program" when I try to open a Glass Eye 2000 file. How can I solve this?